What can one do to get assistance?
You have to send an email through the form or you can call our Creativity Factory branch at the No. +39-0444-987127 from Monday to Friday from 3pm to 5pm.
Is VAT included in the prices shown on this website?
Yes, VAT is included in all the prices shown on this website.
What is the meaning of the coloured dot besides each item code?
The coloured dot shows an item stock availability.
Yellow: limited availability
Red: short availability
The items can be ordered anytime.
How many pieces of each kit can I buy?
Please See the first 4 points of the Conditions of Sale.
How many pices of base chain can I buy?
You can buy packets of 6 chain.
Is the size specified in the item technical sheet?
Yes, the size is specified in the technical sheet description for those items that have to get a size distinction. Where is not clearly specified the item has a single or adjustable size.
Can I request to modify the articles on the site?
Please See point 5 of the Conditions of Sale.
You can enter your request in the box at the bottom of the order confirmation page.
Who can record and buy items on Creativity Factory website?
The website is directed to business-to-business customers, therefore only companies can use it.
Is the registration free?
Yes, the registration is free and, after putting in each own data, an approvation by the system Administrator is needed.
How can one gets recorded?
Only companies can buy items on Creativity Factory website; you will need to record in the website putting in your own data here.
You will then receive an email to your own email address, showing a link you will have to click to confirm your request. Afterwards the system will send you your login and password by email, after having checked your data.
The access keys have not been received.
The access keys will be sent after having checked your data.
How can one recover a forgotten password?
You have to click on the “Forgot your password” link and give your email address. An email will be sent to create a new password.
How can one recover a forgotten user name?
You have to click on the “Forgot your username” link and give your email address. An email will be sent showing your user name.
How can the account be cancelled from the website?
The cancellation cannot be done on your own, but you have to send an email to showing your company name and the email address you used for the registration.